Medical Resources
Medical Care Enrollment
HOW TO UPDATE Primary Care Manager
1. OPEN THIS REFERENCE GUIDE2. UPDATE INFO AT THIS WEBSITE3. (ALTERNATIVE) CALL HUMANA USING THE NUMBER BELOW
1(800) 444-5445 – HUMANA MILITARY TRICARE ENROLLMENT 0800-1800 M-F.
WHAT'S IN IT FOR ME?
- Utilize the full functions of the Patient Portal.
- Review lab results, current medications, and see scheduled appointments.
- Use the messaging portal to request medication refills and schedule annual Periodic Health Assessment appointment.
- Message the nursing team and Primary Care Manager (PCM) about non-emergent issues to include Limited duty (LIMDU) and Physical Evaluation Board (PEB) updates outside of the required monthly appointment interval.
WHY IS IT IMPORTANT TO THE UNIT:
- PCM and nursing team can message through the patient portal and explain lab results and exchange updates on LIMDU/PEB status.
- Minimized call backs.
- Better accountability of Marines and Sailors.
Marine Centered Medical Home Wallace Creek
MCMH Wallace Creek
Marine Centered Medical Home Wallace Creek provides primary care and ancillary services to Marines and Sailors with select 2D Marine Division units and II MEF Information Group.
Click Here to visit the MCMH Wallace Creek Website
Hours:
Monday-Friday
0730-1600
Weekend and Holidays
Closed
Phone Number:
(910) 449-8878
Location:
Bldg WCO2, Birch Street
Camp Lejeune
Patients MUST be enrolled with MCMH Wallace Creek (Formerly F Street Clinic and MIG Group Aid Station) prior to receiving any provided medical care services.
Units assigned to MCMH Wallace Creek for care:
- II MEF Information Group (MIG)
- Headquarters Battalion, 2nd Marine Division
- Headquarters, 2nd Marine Regiment, 2nd Marine Division
- 1st Battalion, 2nd Marines, 2nd Marine Division
- 2nd Battalion, 2nd Marines, 2nd Marine Division
- 3rd Battalion, 2nd Marines, 2nd Marine Division
- 2nd Battalion, 8th Marines, 2nd Marine Division
Physical Health Assessment (PHA)
Genesis Portal Login
Contingency Resource
Sports Medicine Injury Prevention
Leadership tools
Mission Statement: When directed, II MEF deploys and is employed as a Marine Air Ground Task Force (MAGTF) in support of Combatant Commander (CCDR) requirements for contingency response or Major Theater War; with appropriate augmentation, serves as the core element of a Joint Task Force (JTF); prepares and deploys combat ready MAGTF to support CCDR presence and crisis response; and supports service and CCDR initiatives as required.
Legal resources
With a well-deserved reputation as the premier expeditionary “Total Force in Readiness,” the Marine Corps is tailored to answer the Nation’s call, at home and abroad, quickly and efficiently. Additionally, Americans expect their Marines to be ready to respond when our country is threatened; thus the message for us is clear – be ready, always.
Personal accountability is the cornerstone of every successful unit and every Marine and Sailor is accountable for their individual readiness and for the readiness of their families. II Marine Expeditionary Force (MEF) Unit, Personal and Family Readiness Program (UPFRP) assists families to be capable of thriving during separations and time of crisis. This resiliency allows our Marines and Sailors to stay focused on mission accomplishment by knowing their families are ready.
To help achieve this, the II MEF UPFRP focuses on four basic tenets.
- Official Communication maintains open, two-way dialogue between the command and its Marines, Sailors and families to keep them informed and helps eliminate rumors and uncertainty.
- Information Resource and Referral services provide Marines, Sailors and families with appropriate information and resources to match their needs.
- Readiness and Deployment Support services maintain accountability of those Marines and Sailors who are deployed as well as educating families so they are empowered to help themselves and others during these deployments.
- The Volunteer Management component harnesses the talents, experiences and insights of family members by encouraging them to volunteer and is an integral part of a successful UPFRP. Units shall develop strategies to help maximize these resources.
Unit, Personal and Family Readiness Program
What is the Unit, Personal and Family Readiness Program (UPFRP)?
The United State Marine Corps recognizes the most valuable asset a Marine has is his or her family, whether “family” is defined as a relative, loved one, or a brother or sister in arms. In order to keep the faith with our Marines and families, to empower them in achieving and sustaining readiness, the Unit, Personal and Family Readiness Program focuses on communication, information and resources, readiness and deployment support, and volunteer management, the four tenets
Each Marine is responsible to be prepared at all times for the next mission and ensuring family members are ready. Readiness means the knowledge and skills a Marine – a professional warrior - must have to be mission capable. Readiness also means personal and family members’ knowledge and skills needed to be successful within the military lifestyle. This is why UPFRP is important – Marines and families need information and access to resources to be prepared and the link at each unit is the deployment readiness coordinator (DRC).
The desired outcome of UPFRP is a ready and resilient Marine. This is defined as a Marine whose unit, family, significant other, or any other individuals identified by the Marine, are equipped with the knowledge and skills necessary to successfully meet the challenges of military life.
What do you need to do to be ready?
Talk with your Marine. Let him/her know you want to be involved and take action to assist, improve and maintain readiness—both theirs and yours.
1. Ask your Marine for contact information on the unit’s deployment readiness coordinator (DRC). The DRC is the communication hub for readiness, especially for family members.
2. Investigate opportunities to become involved in UPFRP as a volunteer. While communication and resources can be shared using technology, there is no substitute for personally sharing experiences with others who, like you, are “living the dream” of being a military member or family member! Getting involved opens doors to assist others and share your talents.
3. Step up and ask questions. If you don’t understand what your Marine shares about his/her day at the unit, ask! L.I.N.K.S. offers “Marine Corps 101” information to translate and the DRC can give you the background on what all the work-ups and training are leading up to for your Marine. DRCs can be contacted by an email, a phone call, a text, or a visit at their office. There’s no such thing as a dumb question!
4. Use the resources. Take a class with Marine Corps Family Teambuilding (MCFTB), attend a L.I.N.K.S. (Lifestyle Insights, Networking, Knowledge & Skills) session and find unique and interesting facts about the Marine Corps and how to thrive in a military-centric environment, attend a play date or support group. All you learn improves your Marine’s readiness!
The Mission...
…of the deployment readiness coordinator (DRC) is to support individual Marines and Sailors in their responsibility to promote opportunities to their family that ensure education, preparation and readiness against the inevitable mission and/or lifecycle events that may serve as detractors from personal and family readiness. The DRC represents the commander’s vision and serves as the hub of communication for the UPFRP. DRCs provide direct coordination for the UPFRP in support of the commander, the Marines and Sailors, the families, extended families and designated contacts.
II Marine Expeditionary Force Command Element (CE) Deployment Readiness Coordinator
The Command Element DRCs can provide contact information for subordinate unit DRCs. If you are not able to reach the CE DRC by phone, please leave a message including your name, phone number and/or email address, and a brief message regarding the nature of the call. The CE DRCs office hours are Monday-Friday, 8:00a.m.-4:30p.m. EST.
- II MEF: 910-451-4026
- 2d Marine Division: 910-451-8734
- 2d Marine Aircraft Wing: 252-466-2492
- 2d Marine Logistics Group: 910-451-5347
- 2d Marine Expeditionary Brigade: 910-450-5939
- II MEF Information Group: 910-449-9316
- 22 Marine Expeditionary Unit: 910-450-6471
- 24 Marine Expeditionary Unit: 910-449-8496
- 26 Marine Expeditionary Unit: 910-450-6471
For Camp Lejeune-New River information, go to
www.lejeune.marines.mil
or
www.mccslejeune-newriver.com
Marine Corps Air Station Cherry Point information can be found at
www.cherrypoint.marines.mil
or
www.mccscherrypoint.com
24/7 Lejeune-New River Helpline: (910) 750-5852
Mission
The Sexual Assault Prevention and Response Program reinforces the Marine Corps commitment to eliminate incidents of sexual assault through a comprehensive policy that centers on awareness and prevention, training and education, victim advocacy, response, reporting, and accountability. Marine Corps policy promotes sensitive care and confidential reporting for victims of sexual assault and accountability for those who commit these crimes.
Contact Information and Resources
Helplines
24/7 Sexual Assault Support Line: (910) 750-5852
24/7 Domestic Violence Helpline: (910) 376-5675
DoD SAFE: (877) 995-5247
Military OneSource Help: (800) 342-9647
Veterans Crisis Line (Press 1): (800) 273-8255
SAPR - Camp Lejeune
Address:
Bldg. 403 L Street
Camp Lejeune, NC 28547
Phone: (910) 451-5973
SAPR - New River
Address:
Bldg. AS-211 3rd deck Bancroft St.
MCAS New River, NC 28540
Phone: (910) 238-0975
Hours of operation:
| Sunday |
CLOSED |
| Monday |
8AM - 4PM |
| Tuesday |
8AM - 4PM |
| Wednesday |
8AM - 4PM |
| Thursday |
8AM - 4PM |
| Friday |
8AM - 4PM |
| Saturday |
CLOSED |
| Holiday hours may vary. |
Responding to reports of sexual assault
The Department of Defense and U.S. Marine Corps is committed to providing you full and complete care, treatment and counseling. Every effort will be made to ensure you will receive all necessary services, even if it must obtain them from civilian providers.
The position of Sexual Assault Response Coordinator (SARC) has been established to coordinate sexual assault victim care. Upon receipt of a report of sexual assault, the SARC will assign a SAPR /VA to help you obtain necessary services and to provide crisis intervention, referral and ongoing non-clinical support. Support will include providing information on available options and resources so you can make informed decisions about your case.
The SAPR /VA will accompany you, if desired, to investigative interviews, medical examinations and follow-up appointments. Also, continues to assist you until you no longer feel a need for support.
Restricted reporting
Restricted reporting allows a sexual assault victim to confidentially disclose the details of his or her assault to specified individuals and receive medical treatment and counseling, without triggering the official investigative process. Service members who are sexually assaulted and desire restricted reporting under this policy may only report the assault to the Sexual Assault Response Coordinator (SARC), Sexual Assault Prevention Response Victim Advocate (SAPR) (VA), or a Healthcare Provider (HCP), Chaplains, Victim Legal Counsel (VLC) aren’t mandatary reporters
Unrestricted reporting
This option is recommended for victims of sexual assault who desire medical treatment, counseling and an official investigation of the crime. When selecting unrestricted reporting, you should use current reporting channels, e.g. chain of command, law enforcement or report the incident to the Sexual Assault Response Coordinator (SARC), or request healthcare providers to notify law enforcement. Upon notification of a reported sexual assault, the SARC will immediately assign SAPR VA. At the victim’s discretion/request, the healthcare provider shall conduct a sexual assault forensic examination (SAFE), which may include the collection of evidence. Details regarding the incident will be limited to only those personnel who have a legitimate need to know.
Understanding DoD's confidentiality policy
DoD’s Confidentiality policy permits victims of sexual assault to report the crime to specified individuals who can then ensure the victim receives medical care, treatment and counseling without notifying command or law enforcement officials. Covered individuals include the Sexual Assault Response Coordinator (SARC); Uniformed Victim Advocates (UVA) and Victim Advocates (VA); Healthcare Providers; and Chaplains. For purposes of public safety and command responsibility, the SARC will notify the installation commander that an assault has occurred and provide details that will not identify the victim. See the Department of Defense Directive 6495.01, Sexual Assault Prevention and Response Program for complete details.
This policy provides victims some personal space and time, and increased control over the release and management of their personal information. This hopefully empowers them to seek relevant information and support to make more informed decisions about participating in the criminal investigation. Jurisdictions with similar policies have found that confidentiality actually leads to increased reporting rates. Even if the victim chooses not to pursue an official investigation, this additional reporting avenue gives commanders a clearer picture of the sexual violence within their command, and enhances a commander’s ability to provide an environment which is safe and contributes to the well-being and mission-readiness of all of its members.
Understanding the investigative process
The nature of the investigative process can be stressful for victims of sexual assault despite the sincere efforts of law enforcement, staff judge advocate and other personnel entrusted with bringing offenders to justice. Investigators must carefully collect evidence, and the process from investigation to courts martial or some other form of punishment may take many months. This process requires a very detailed interview. You will be kept well-informed of any investigative actions taken in response to your reported sexual assault. Your commander, will ensure, at a minimum, you receive a monthly update regarding the current status of any on-going investigative, medical, legal or command proceedings regarding the sexual assault.
Mission
To be the "eyes and ears" of the Commanding General, IOT provide timely assessments of training, morale, economy, efficiency, operational readiness and other areas of "special interest" to the commander; also to provide assistance to members of the command, conduct investigations/inquiries as directed, and maintain IG systems with II MEF.
Hotline number: (910) 451-5555 or Hotline submission via: https://hotline.usmc.mil/#/consentform
Organizational Mailbox: II.MEF.Inspector.Gen@usmc.mil
Mission
The Marine Corps is firmly committed to fostering a culture grounded in dignity, respect, and trust. Every Marine deserves equal opportunity to realize their full potential judged solely on merit, fitness, intellect, and ability. All Marines share the responsibility of upholding an environment free from prohibited activities and conduct. This commitment is essential to mission success, unit cohesion, and operational readiness. Such behaviors regardless of time or place have no place in our ranks. Prohibited conduct erodes morale, weakens combat effectiveness, and hinders the development of the Marine Corps’ greatest asset: its people. Moreover, it jeopardizes the trust and confidence our Nation places in us as its elite fighting force.
II MEF Equal Opportunity Advisor
Mika Haberlin-Sleppy
Office: 910-451-7167
Gov’t Cell: 910-467-1980
Mika.haberlin-sleppy@usmc.mil
COMPLAINT REPORTING
Military Equal Opportunity (MEO) complaints include allegations of harassment, sexual harassment, hazing, bullying and prohibited discrimination. The command’s Equal Opportunity Advisor (EOA) is a confidential resource to discuss options for reporting and can facilitate a complaint, based on the preference of the complainant. Any Marine or Sailor who experiences or is impacted by these behaviors is eligible to report.
MEO Reporting Pathways
-
Confidential reporting: Marines or Sailors have the option to report an MEO violation confidentially without notification to the command.
-
Informal Reporting (Conflict Resolution): Informal complaints allow the command to address the behavior at the lowest level possible without an investigation. The goal is to help stop the behavior before it escalates and repair the working relationship, if necessary.
-
Formal Reporting: Formal complaints are an official process where the Commander initiates an investigation to gather facts, determine if an MEO violation occurred, and hold necessary parties accountable.
-
Anonymous complaints (not an official reporting pathway): individuals who do not feel comfortable reporting to the EOA may submit an anonymous complaint though the IG Hotline or NCIS tipline. Anonymous complaints must required sufficient information and detail to initiate an investigation.
RESOURCES
MCO 5354.1G